Leads planning and execution of Repair Center activities
Scheduling of repair center technicians (RCT), Tooling, and Spare Parts at the repair center or at customer sites in time to meet job requirements / customer needs
Ensure proper / required tooling is available to perform scheduled work
Advise RCT’s of their schedule commitments
Develop and provide complete Job Information Packets or provide direct supervision of RCT’s in performing repairs
Facilitate parts orders to support Field Service Technicians on-site and assists with expediting parts shipments
Manage customer purchase orders (PO), intercompany purchase orders, intercompany cost transfers, and 3rd party purchase orders for Repair Center work
Assure purchase orders and any revisions are entered in salesforce / IFS by billing coordinator
Monitor and manage costs on service orders. Notify customers when costs reach 75% of Purchase Order.
Manage change order (CO) process with customer / sales to ensure invoicing is not delayed awaiting change order
Provide weekly forecasts and 30 day lookahead for repair center
Gather and review repair documentation for completeness prior to sending to billing coordinator for invoicing
Review, create or modify Salesforce information to ensure work can be monitored by stakeholders (sales, management, etc.)
Assist in the development of processes, procedures and workflows to improve performance of the field service group.
Manage revision of templates, bill sheets, rate sheets and other documents
Coordinate & manage Repair Center travel process
Assist Proposal Manager / Estimator with providing quotes to customers for repair center jobs
Works closely with CCI Technical Engineers for defining problems, troubleshooting, and resolving product problems
Assists with planning strategies for capturing service and repair opportunities
Provide / assist with quotations for repair opportunities to customers.
Promotes and assists in the establishment of proactive preventative maintenance programs and correct reconditioning procedures for CCI products with customers.
Assists Field Service in the planning of warranty service work for CCI’s products at Repair Center, at the customer’s facilities or at reconditioning centers. This includes problem definition, repair/service planning, correct parts definition, sub vendor requirements timing and costs.
Has supervisory responsibility for the Repair Center Shop Supervisor and assigned FS Technicians.
Review contract terms and conditions against established master service agreements (MSA) for MSA customers
Review POs terms and forward to contract group for review / approval prior to sign off of PO
Maintain repair center, warranty, and other status / logs
Assist the FS Billing coordinator in the preparation of daily, weekly, and monthly performance / financial reporting for the repair group (Man-hours, Utilization, Costs, etc.)
Provide status information about orders and projects to field service and repair team members
Work with the services team, internal departments, and outside vendors to track and expedite orders
Maintain tooling calibration log and ensure calibrations are scheduled as required
Assist with creation of marketing materials for the field service and repair group
Assist with and support field service & repair training events as necessary
Assist and support Field Service & Repair Manager in daily activities as requested
Develop and implement customer survey and feedback process
Strong commitment to seeing the task to completion
Strong organizational and planning skills and ability to multitask and set priorities for self and others based on IMI business needs.
Committed to providing uncompromising quality
Must work well in a dynamic team environment with emphasis on communication and soft skills
This position is recognized as a multi-dimensional role coordinating with internal and external resources to ensure repair is performed at the highest level. The resource filling this role must be able to work with internal and/or external clients developing an in depth understanding their needs and requirements. The ability to effectively initiate, develop, and coordinate resources (people and material) is considered critical for success in this role.
HS Diploma required; AA degree desired; BS degree preferred
3 to 5 years of experience in a related field / similar role or a field service role; or combination of education and experience
Knowledge of company products, practices and procedures in managing work relating to repair, service, manufacturing, and delivery.
Hands on experience in repair of valves
Experience in machining of parts and tools desirable but not required
Creative thinking/problem solving skills necessary
Effective communication skills (oral and written) required
Ability to work in a fast-pace environment
Knowledge of concepts, practices, and products in the valve industry desirable
Computer literate (MS Word, Excel, Outlook, Project) desirable
Knowledge of manufacturing processes and techniques desirable
Bilingual Spanish desirable, but not required
Work Environment: While performing the duties of this job the employee is occasionally exposed to moving mechanical parts, high precarious places, fumes, airborne particles, toxic or caustic chemicals. The employee is occasionally exposed to outdoor weather conditions, extreme heat, risk of electrical shock, and vibration. The noise level in the environment is reasonable. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
Physical Demand: While performing the duties of this job the employee is frequently required to stand, walk, and sit. The employee is required to talk, hear, and reach with hands and arms to finger, handle, or feel. The employee is occasionally required to lift up to 50 pounds. The vision requirements include depth perception, ability to adjust focus, close vision, and color vision. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Job ID 2019-31954
# of Openings 1
Platform IMI Critical Engineering